Yes! You can upgrade, downgrade, or cancel service at any time. We understand the ebbs and flows of business and don’t want to lock anyone in to a long term deal. In the event that you cancel, we will migrate your site to the host of your choosing. To request cancellation of your website care plan, send a support ticket by logging into your support page or email support@oriondigital.io
Can I use my own hosting service?
Our plans include hosting services so you will no longer need your prior hosting provider. This enables us to react as quickly as possible to any security issues instead of having your hosting provider as a middle man. Our servers are optimized for WordPress websites to ensure blazing fast speeds and high security.
What are premium plugins?
Premium plugins are used to add different functionality to your website. As the name suggests, these are not free and will need to be kept current for the website to function as intended. We thought that it would be easier for our clients to pass along our developer subscriptions to them. No more worrying about when plugins auto-renew.
What types of activities are covered by support time?
Think of the support time as a monthly retainer and is in addition to all the work we already do to maintain your website. Whenever you need changes to content or adding a new page to your website, your support time can be used.
Some examples of what your support time can be used for include: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.
If your request will not be covered by your monthly support time, we will contact you with a quote before we begin.
What happens if my site goes down or is hacked?
We will actively monitor your site and in the event that it goes down we will be notified immediately. We will work to get your website back up and running as quickly as possible. In the event of a hack or security issue, we will assess our 3 tier backup architecture to find the latest back up of your site that was not compromised and restore your website.
